Refunds Returns & Exchanges

  • Refunds, Returns & Exchanges

    We undertake multi-layer quality checks before the dispatch to ensure that your order reaches you in perfect condition. However, after receiving the product, if there are any complaints, you should respond within 7 days from the product received.

    Refund, no!

    Credit Note, yes!!

    While we don’t provide a monetary refund, we will assist you with your returns/exchanges and under certain situations, we will be able to provide you with a credit note which you can redeem against any product of your choice. You may refer to the same under ‘Exchange Policy’ section below

    Exchanges Policy

    Please Note: In case of any inconvenience with the order, it is a must that we need an unboxing video. We may be unable to extend any support in the absence of an unboxing video.

    • Products are only eligible for exchange if there are size-related issues raised within 7 days of delivery, if the original label and tags are not tempered, broken, damaged and if the product is not used or washed.
    • The exchange or return request will be completed and processed only after we receive the product and it has been checked for no tampering.
    • In case of a size issue, if the size you desire is not available for exchange, there would be no refund provided. However, we can give you a credit note that you can redeem later against any product you like.
    • Products purchased in the sale are not eligible for returns or exchange. Products purchased with a coupon or gift voucher are not eligible for exchange/refund or return.
    • Exchange can be done with another product of same or higher value by paying the remainder. 
    • Orders are non-returnable if the above criteria are not met.
    • The courier charges of sending the product back to us will have to be borne by the customer.

    Exchange process

    • Email us at sharmeecreations@gmail.com from Monday – Saturday 
    • In your email, kindly mention your order number, date of transaction, delivery address & phone number.
    • In case of a damage complaint, please also attach an image and video of the defective item, the packaging it was received in and the unboxing video in your mail.
    • In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size required.